2009 CPPC FALL CONVENTION SCHEDULE

 Sunday, October 4

8:00 to ?                GOLF SCRAMBLE  - Hermitage Golf Course

3:00 to 4:00          PRE-BOARD MEETING (Open to the Membership) "Brentwood/Franklin Room" 2nd Level

5:00 to 7:00          REGISTRATION AND OPENING RECEPTION "Tennessee Ball Room and Art Gallery" on Lobby Level

Monday, October 5

8:00 to 9:00          REGISTRATION AND CONTINENTAL BREAKFAST "Cumberland South Ballroom" 2nd Level

9:00 to 9:30          CONVENTION OPENING

                                Opening Remarks from the CPPC Board & Self Introductions

9:30 to 10:40        GUEST SPEAKER:   Linda Bauer Darr,  President and CEO 

                                                                American Moving and Storage Association (AMSA)

                                “What is the Status of our Industry?”

10:40 to 10:50      BREAK

10:50 to Noon      REPETITIVE AND PROGRESSIVE CLAIM PREVENTION TECHNIQUES,

                                “Know what items are costing you the most money these days and discover reasonable means to   reduce these costs.”

                                Pro-gres-sive – Favoring or advocating progress, change, improvement, or reform, as opposed to wishing to maintain things as they are, esp.

                Moderator: Al Thompson, LITCO

                                Panel:     Don Fuess – SIRVA

                                                Troy Handrick – Graebel Van Lines

                                                Chris Hughes – Movers Specialty Service

                                                Rick Phillips – Atlas World Group

                                                Milton Procter – Unigroup

                                                Kent Weathersby – Weathersby Guild

Noon to 1:00         LUNCH:  Full lunch included - "Meritage Grille" on Lobby Level

                                (New Member mentoring)

1:00 to 2:20          UTILIZING TECHNOLOGY TO OBTAIN COMPREHENSIVE PHOTOGRAPHS FOR ADJUSTER/AGENT/APPRAISER REVIEW.
Moderator: Jake Fish, Douglas Tomsky & Associates

2:20 to 3:00          BREAK 

3:00 to 5:00          BREAKOUTS:

                                MILITARY PANEL FOR AGENTS, ADJUSTER/CLAIM REPS, MANAGERS "Cumberland South Ballroom"
Moderator: Dori Bledsoe, Covan World-Wide Moving

                                Panel:  Guest Military Branch Representatives

                                                Patricia A. Leonard: Deputy Assistant Judge Advocate General

                                                J. Christopher Malley: Deputy to the Chief, AFCSC

                                                Steven R. Kelly: Chief, Personnel Claims Branch, U.S. Army Claims Service

                                MILITARY PANEL FOR REPAIR FIRMS - - - "Salon A" on 2nd Level

                                “Give Them What They Want” (How to handle assigned military claims effectively.)
Moderators: Major General Craig Rasmussen (Ret.) & Tamela Cundiff of Armstrong Eagle Worldwide

................................Panel:     Lynne Singer, Furniture Medic – CO

                                                Roddy Martin, H. R. Martin Companies, Inc.

5:00                        ADJOURNED for the Day

7:00 – 10:00          Enjoy Nashville on your own or by par-taking in an optional outing to the “Wildhorse Saloon” .

                                (Reservations required for Wildhorse Saloon.  See Alan Jobe if you wish to join this outing. )

Tuesday, October 6

8:00 to 9:00          FULL BREAKFAST - "Cumberland South Ballroom"

9:00 to 9:45          WHAT IS A CLAIMS ADJUSTER/CLAIMS REP LOOKING FOR IN AN INSPECTION REPORT?
Moderator: Janet Hogeland, Baker International Insurance

                                Panel:     Lisa Granberry – Albert Moving & Storage

                                                Randa Mefford – Planes Companies

                                                Debi Williams - Unirisc

9:45-10:00            BREAK

10:00 to 10:45      Cash Outs vs Repairs and What About Salvage?

                                Moderator:  Gene Shontere – Shontere Restoration

                                Panel:     Nacona Clowes - All American Moving Group

....................................Dori Bledsoe - Covan Worldwide Moving

10:50-11:25          TEST YOUR CUSTOMER SERVICE KNOWLEDGE AND SKILLS

                                (October 5^th-9^th is National Customer Service Week…)

                                Moderator: Debbie Morales

                                Panel:  Tammy Cundiff – Armstrong Eagle Worldwide

                                                Kimmie Loeffler – Armstrong Relocation

                                                Bill See – See Restoration Unltd., Inc.             

11:25 to Noon      “CPPC TOWN MEETING”

12:30 – 2:30 ........POST BOARD MEETING (Open to the Membership) "Brentwood/Franklin Room"