CPPC
PrintCPPC 2019 Workshop Schedule
CPPC 2019 Workshop –
“ROCK OF AGES”
April 11th – Thursday
1:00 – 5PM Military Round Table – Moderator: Dori Bledsoe - Eagle Claims Service
Air Force – Carnita Farve
Army – Keith Well
Navy – Virginia Elmus
USTRANSCOM - David Jones
USTRANSCOM - Willie McAlister
3:00 – 6PM Pre-Board Meeting (Open to everyone)
April 12th – Friday
8:00 – 11AM Military Round Table - Moderator: Dori Bledsoe - Eagle Claims Service
Air Force – Carnita Farve
Army – Keith Well
Navy – Virginia Elmus
USTRANSCOM - David Jones
USTRANSCOM - Willie McAlister
8:00 – 11:00 Repair Only Segment – Bob Dickson - Furniture Medic by Bluegrass Furniture
11:00 – 12PM – On your own for lunch
(Hotel has a restaurant and is offering a special lunch buffet, must pre-register)
12:00 – 1:00 – Registration & Official Opening of the CPPC Spring Workshop
Exhibits Open
12:30 – 12:50 – New Attendee Briefing
1:00 – 1:45 – Welcome
Introductions
Housekeeping
Elections
1:45 – 3:00 – SPEAKER – Sean Georges
Senior VP of Human Resources and In-House Counsel for Shoe Carnival
Achieve More Servant Leadership
3:00 – 3:15 Break
3:15 – 4:00 – What is Your Leadership Style? – Brandi Johnston - Atlas World Group
Self-assessment and open discussion
4:00 - 4:15 - Break / Transition
4:15 – 6:00 – Repair Firm Demos –
Porcelain Repairs – Joanne Hart - Manning Claim Service
How much is that worth? - Brenda Murray - At Your Service Appraisals
Solid Color Finish Repair - Todd Marks - Mid-America Full Claims Svc
Piano Top Buffing - Don Kistner - Kistner's Full Claims Service, Inc.
Toothpicks and Beeswax - Jon Heisey - Classic Touch Up
Veneering - Brian Aycock - Pete's Furniture Repair
Leather Repair - Dan Ashworth - Jumping Creek Restoration
Burn in's - Jeff Walton - Weathersby Guild - Louisville
Structural Frame Repairs - Upholstery and Case Goods - Mitch Treider - Complete
Furniture Interiors
Cocktail Reception during demonstrations
April 13th – Saturday
7:30 – 8:30AM – Continental Breakfast with Hot Item
8:30 – 9:00 – General Session
Town Hall – Open Discussion
Election
9:00 – 10:00 – Professional Van Operator’s Point of View – Theresa Mueller - Nelson Westerberg
Tony Honing - PVO for Nelson Westerberg
Getting a professional van operator to speak about their end (or the beginning) of the
relocation process
10:00 – 10:15 – Transition Break
10:15 – 10:45 – Key Behavior Strengths and Limitations – Brandi Johnston - Atlas World Group
Find out who you are! What motives key personality types
10:45 – 11:00 – Transition Break.
11:00 – 12:00PM - Break Out Sessions
Breakout Session #1 – Evolving Your Business – Adam Osborn - AHM Services
Panel: Kelvin Parris - Parris Restorations, Inc.
Dan Ashworth - Jumping Creek Restoration
Technology enhancements
Business experience, from then to now
Breakout Session #2 – Claims “The Never Ending Story”
Modeator: Debbie Williams - UNIRISC, Inc.
Panel: Brenda Murray - Appaisals at Your Service
Melissa Harling - Hollander Int'l Stg & Mvg Co.
How to negotiate claim settlements
When do you need an appraisal?
How to re-evaluate claim decisions with customers
12:00 – 1:00 – Lunch Buffet
1:00 – 1:45 – Group Trivia – Back by Popular Demand –
Carl Colagrossi - Carl Colagrossi Furniture Service
Jim Grimes - Pro Touch Up Inc.
Denice Valluzzi - UNIRISC, Inc.
2:00 – 3:00 – Reals vs. Fakes – Debbie Morales - Metro Claims and Relocation
3:00 – 3:15 – Break
3:15 – 4:00 – Catastrophic Losses – Eric Vaughn - Suddath Government Services
Panel: Robert Wright - Stewart Moving
Ashley Giddens - Suddath Government Services
Catastrophic claim losses from initial notification to finalizing the claim
4:00 – 4:30 – Wrap Up
4:45 – 5:30 – Post Board Meeting – Open to membership
6:30 – 10:00 – Closing Reception – “Rock the Night Away”
“Pre-Existing Damage Band”
&
Karaoke