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CPPC 2019 Workshop Schedule

CPPC 2019 Workshop Schedulerock and roll logo

                      CPPC 2019 Workshop  –
                                “ROCK OF
AGES”  

 April 11th – Thursday                                                    

1:00 – 5PM     Military Round Table – Dori Bledsoe
                        Air Force – Carnita Farve
                        Army – Keith Well
                        Navy – Virginia Elmus
                        USTRANSCOM

3:00 – 6PM     Pre-Board Meeting (Open to everyone)

April 12th –    Friday

8:00 – 11AM  Military Round Table  - Dori Bledsoe
                      
Air Force – Carnita Farve
                       Army – Keith Well
                       Navy – Virginia Elmus
                       USTRANSCOM

8:00 – 11:00    Repair Only Segment – Bob Dickson

11:00 – 12PM – On your own for lunch
(Hotel has a restaurant and is offering a special lunch buffet, must pre-register)

12:00 – 1:00 –  Registration & Official Opening of the CPPC Spring Workshop
                         
Exhibits Open

12:30 – 12:50 – New Attendee Briefing

1:00 – 1:45 –  Welcome
                       Introductions
                       Housekeeping
                       Elections

1:45 – 3:00 – SPEAKER –  Sean Georges
                                             Senior VP of Human Resources and In-House Counsel for Shoe Carnival
                                             
Achieve More Servant Leadership

3:00 – 3:15      Break

3:15 – 4:00 – What is Your Leadership Style? – Brandi Johnston
                      
Self-assessment and open discussion

4:00 - 4:15 -   Break / Transition

4:15 – 6:00 – Repair Firm Demos – ***DEMONSTATORS NEEDED***
                      
Porcelain Repairs – Joanne Hart - Manning Claim Service
                       How much is that worth? - Brenda Murray - At Your Service Appraisals
                       Solid Color Finish Repair - Todd Marks - Mid-America Full Claims Svc
                       Piano Top Buffing - Don Kistner - Kistner's Full Claims Service, Inc.
                       David Clair - Clair's Furniture Restoration
                      Jon Heisey - Classic Touch Up

                       Cocktail Reception

April 13th – Saturday

7:30 – 8:30AM – Continental Breakfast with Hot Item

8:30 – 9:00      – General Session
                          
Town Hall – Open Discussion
                            Election

9:00 – 10:00     – Professional Van Operator’s Point of View – Theresa Mueller
                           
Getting a professional van operator to speak about their end (or the beginning) of the 
                             relocation process

10:00 – 10:15   – Transition Break

10:15 – 10:45    – Key Behavior Strengths and Limitations – Brandi Johnston
                             
Find out who you are! What motives key personality types

10:45 – 11:00    – Transition Break.

11:00 – 12:00PM - Break Out Sessions
                               Breakout Session #1 – Repair Firm Nightmares – Adam Osborn
                               Claim's that have a lot of loose ends.  Repairs (3rd party) who are not going to move
                                particularly fast
                               Accidents that repair firms can have while in the claimant's residence

                               Breakout Session #2 – Claims “The Never Ending Story”
                               How to negotiate claim settlements
                               When do you need an appraisal?
                               How to re-evaluate claim decisions with customers

12:00 – 1:00  – Lunch Buffet

1:00 – 1:45    – Group Trivia – Back by Popular Demand –Carl Colagrossi

2:00 – 3:00    – Reals vs. Fakes – Debbie Morales

3:00 – 3:15    – Break

3:15 – 4:00    – Catastrophic Losses – Eric Vaughn
                          Catastrophic claim losses from initial notification to finalizing the claim

4:00 – 4:30    – Wrap Up

4:45 – 5:30     – Post Board Meeting – Open to membershiprock and roll old guy

6:30 – 10:00   – Closing Reception – “Rock the Night Away”

                                     “Pre-Existing Damage Band”
                                                                           &
                                                                      Karaoke