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CPPC 2020 Workshop Schedule

2020 CPPC Workshop Schedule
Saint Louis, MO
April 17th & 18th

Thursday – April 16th

9:00 am – 4:00 pm      AMSA – Claims 101

                                    Educational Session and Optional Certificate

 3:00-5:00 pm               Pre-Board Meeting – Open to Membership

Friday – April 17th

8:00 – 11:00 am          Optional Sessions Prior to Official Workshop Opening

Repair Firms Only Session - Diversifying:

Moderator: Mimi Magdolen – Weathersby Guild – San Antonio/Austin

                                    Military Round Table Discussion Group

Moderator: John Johnson – UniGroup, Inc.

11:00 am -12:00 pm    On your own for lunch – Optional Lunch Special available with reservation.

12:00 – 1:00 pm          Registration and Official Opening of the CPPC Spring Workshop       

-          Exhibits open

-          CPPC Board Candidates – Meet and Greet         

12:30-12:50 pm           New Attendee Briefing

1:00-2:00 pm               Welcome        

                                    -     Introductions

                                    -     Housekeeping

                                    -     Open Board Elections, etc….

2:00-2:45 pm               State of the industry Address

Speaker: TBA

2:45-3:00 pm               Break

3:00-4:00 pm               Two Sides of the Desk in the Industry!

Moderator: TBA

Addressing interactions in our day to day lives. Reality vs Perception

4:00-5:30 pm               Repair Firm Demonstrations-

.                                   -     Independent Repair Demonstrations

-                                          Exhibits Open

-          “                               Repair Demo Happy Hour” - Drinks and Appetizers

Saturday – April 18th

7:30-8:30 am               Continental Breakfast with Hot Item

                                    “Exhibits Open”

8:30-9:00 am               General Session

                                     -    Election Results

                                     -    Town Hall - Open Discussion

9:00-9:10 am               Transition Break

9:10-10:10 am             Breakout Sessions:

                                    Topic #1: How Did the Damage Occur

                                            Moderator: TBA

                                            Panel: Ashley Hughes

                                     Topic #2: When is an Appraisal Needed

                                            Moderator: TBA

                                            Panel: Carol Foster

10:10-10:20 am           Transition Break

10:20 – 11:20 am        Importance of Expanding 3rd Party Networks/Reports

                                           More information decreases delays in claim processing


11:20 am -12:00 pm    Damage Control Regarding Social Media

                                                Moderator: Janelle Ammel


12:00-1:00 pm             Lunch Buffet 

                                    Exhibits Area Open from 12:30 to 1:00

1:00-1:45 pm               GDPR and What is it and why it’s important to the industry?

                                    Moderator: TBA


1:45 – 2:00                  Transition Break

2:00-3:00 pm               Breakout Session

                                    Topic #1 GSA and How They Differ from Military

                                                Moderator: TBA

                                                Panel: Kristina Bell

                                    Topic #2 Repair Firm Products

                                                Moderator: Mike Noel – Weathersby Guild – St. Louis


3:00-3:10 pm               Transition Break

3:10-4:00 pm               Open Discussion Between Repair Firms and Adjusters

                                                Moderators: Mimi Magdolen, Kelly Ellis, UniGroup Adjuster

                                    -Why Certain Fees Charged                       - Difficult on-site customers

                                    -What Not to Say                                      – What Can Adj Do Better?

4:00-4:15 pm               Wrap Up Western 1

4:30-5:30 pm               Post Board Meeting – Open to Membership

6:30-10:00 pm             Closing Reception – “Wild Wild West” 

                                    Cash Bar, Dinner, Entertainment