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Nelson Westerberg Job Posting


Friday, October 25, 2019

Seeking: Nelson Westerberg Corporate Claims Administrator

Job Description 
Responsible for assisting and supporting the Corporate Claims Department in the daily operations with the objective of settling claims mostly for National Accounts.

Check out the latest job posting under the "Classifiess" tab in the top margin of the CPPC web site home page.

 

Nelson Westerberg Seeking Corporate Claims Administrator

Job Description  Responsible for assisting and supporting the Corporate Claims Department in the daily operations with the objective of settling claims mostly for National Accounts 

Position Responsibilities      
New Claims      
Scan new claim forms into Atlas as they are received.      
Enter claims that NW is handling into Claim Management System.      
Create folders for in-house claims      
Record driver information in all folders that are made up.      
Request claim forms for customers.      
Contact customers if needed for receipts/documentation, values, etc.      
Notify agents involved in a claim providing them with necessary back-up              documentation.  This includes NW agents.      
Send claim notifications to Professional Van Operators      
Work with General Manager and Operations Team to collect shipment           information

Claim Maintenance      

Check Pegasus 2-3 times daily for memos.      
Check with repair firms daily on appointments/updates.      
Scan all received docs into CMS (ex. Repair reports, estimates, etc).      
Send acknowledgements daily.      
Assess liability for claim processing internally and in the claim system      
Prepare settlement letters and mail/email them to customers      
Request and mail checks weekly.      
File closed files in reporting system.

Miscellaneous Administrative Duties
     
Assists and directs incoming telephone calls.      
Check voicemails daily.      
Investigate notifications sent to our office for all NW agencies      
Contact Professional Van Operators when necessary for claim settlement       Assist with processing trace notifications 

Contact Theresa Mueller at 1-800-245-2080 ext 4178 or tmueller@nelsonwesterberg.com