CPPC
PrintSummation of Event and Presentation Links
Below is a breif summation of the CPPC 2011 Fall Convention. When made available, links to the various presentations will be accessible as noted within the summation. (Hope to have links very soon.)
CPPC 2011 Fall Convention Summary for those that could not attend.
Rain was abundant the weekend of the CPPC 2011 Fall Convention and 
caused the Golf Scramble to be cancelled. It also had us changing outdoor plans for our luncheon and reception location on Monday, but it did not dampen much else. Weather improved as the week went forward.
We gathered on Monday morning the 10th of October with a strong turnout of 120 attendees and 16 guests, our best numbers in the last five years. We began with breakfast for all attendees in our general meeting area. Our Monday general session, began with a welcome to those attending, a thank you to our supporters/advertisers, our new Web site presentation and self-introductions.
We immediately moved to our first presentation by member of the "Progressive Claim Prevention Committee”. Moderator Don Fuess- SIRVA, Gary Dootson- Suddath Van Lines, Troy Handrick- Graebel Van Lines, K
ent Weathersby – Weathersby Guild and Tim Woody- UniGroup. Their power point presentation identified the latest items that are high in claims exposure, ways to assist with prevention and products that can help with those matters. Look for their power point presentation on the CPPC web site.
Following a morning break, attendees watched a presentation on Internet Marketing and Social Media presented by Richard and Cheri Martin of WCN Interactive Media Consultants. Richard and Cheri with their tag team approach to their material shared the various elements of Social Media and the options in marketing yourself and your business in this medium. 
It was quite eye opening for many that have not fully emerged themselves into this new forum. The Martins will be sharing their power point presentation as a re-inforcement to those in attendance and as an introduction to those that weren’t. To access the Martin's presentation, please select the following link: http://www.slideshare.net/WCNInteractive/cppc-presentation-1011
Upon completing a delicious and well received lunch buffet, the afternoon general session began on the subject of Background Checks, Screening and the FCRA presented by 
Justin Reed of HireRight. Justin pointed out that not all background checks are created equal and it is in your best interest to know the difference. It is important to know what is being required of you, if you are the one in need of a background check and that sometimes some background services are not accepted as a qualified source because the service itself may not be known. We are awaiting clearance from Justin to share his presentation on our web site. We will post if clearance is granted.
Session two of the afternoon was on the CPPC / AMSA partnership and what that partnership offers to the CPPC member with AMSA. Linda Bauer-Darr gave an overview of the current moving industry status. Sandy Lynch shared elements of what membership could open for CPPC members and a reduction in the cost for CPPC members to join AMSA. 
Dave Hauenstein shared elements tied with their Pro-Mover program and potential of how that could tie into CPPC membership; yet no qualification for such has been addressed at this time. We will seek approval to share their presentation on our web site as well.
Monday’s final general session was a Military Panel with JD Reese of the United States Air Force, Dori Bledsoe of Eagle Claims Service and Pam Johnson of National Claims Service. Military claims are continuing to be a hot topic with on-going changes in filing and handling requirements. For those handling these claims, it is very helpful to talk with parties working them on the other side and also discussions between those on the same side. It is also very informative for repair members in understanding what is needed and why in the overall process. We will continue to keep these lines of communication open as long as they are deemed beneficial to our members.
Monday evening’s reception was moved from a planned outdoor space to a beautiful ballroom at the hotel, due to potentially inclement weather. 
The change in space did not hinder the mood as attendees partook in a variety of hot hors d’oeuvres, steam ship round cut to order and a specialty pasta bar. Music for the evening was provided by a musical duo called “2 Far Gone.” It was a very nice conclusion to a full day of education and networking.
Tuesday morning the attendees re-grouped for day two over breakfast in the meeting room. Promptly at 9 AM, attendees split between two rooms to partake in their choice of break-out sessions. In the main meeting space, attendees were lead through “The Forensics of Claims Work – The Truth is out there…” moderated by Rick Nixon of Nixon Claims. He was accompanied by a panel of Todd Marks of Mid-America Full Claims Service, Terry Jiminez of Universal Restoration Service and Leon Davis of Southern Transit Repair. Through this group a presentation was lead on various elements of claims handling. It is never an exact science, but open discussion of what are best practices in handling a claim can help everyone improve their involvement in the process. We expect to have the power point presentation on the web site to share.
The balance of attendees moved to a 2nd room for a presentation and group discussion presented by Mel Pickett of SoCal Claims Resolution on “New Technology…Searching for ways to do business better. Through this very audience involved discussion, various means to better function in the work place were discussed. This included computer and phone apps, programs, software and hardware that can make claims processing easier, more economical and better for all involved. The room was free to interject and share back and forth things that worked for them. A good interchange that left those attending very glad they had attended. One attendee commented that this session alone made their attendance cost relevant. How is that for an assessment? To review Mel Pickett's presentation, Click here.
Following a short break, attendees again had the choice of two break-out sessions. The main room hosted a session entitled “Getting the Most out of my Repair Vendors” moderated by Nacona Clowes of All American Moving and Storage along with her panel consisting of Shirley Davis of Southern Transit Repair, Brenda Murray of At Your Service Claims & Appraisals and Bob Dickson of Furniture Medic by Bluegrass Furniture Restoration. Through this presentation and attendee participation, the group discussed various elements that are needed to make the most out of any Repair Vendor participation as a representative in the field and in their follow up report. Many times the repair vendor is the only in-person party interacting with the customer on a claim. In their contact it is important that all elements needed to resolve a pending claim are accomplished. Sometimes, you do not get a second opportunity to gather needed information to resolve a claim effectively. It was a good interchange of information by many.
The second break-out session entitled “New Homeowner’s Insurance Program presented by Ron Jacobsen of National Restorations allowed repair members to find out about another means of potential income handling home insurance claims. Ron presented information and explained the process involved. It is a potential diversification option of business for repair members outside the moving industry claims. In times when some repair members are not seeing the volume of work they would like, this provided another option to consider.
Tuesday’s morning session concluded with our customary Town Meeting where attendees were encouraged to share their comments on the overall event as well as share any ideas for upcoming events. Bill See of See Restorations was introduced as the Chairperson for the Spring 2012 Workshop. If anyone wanted to be involved in any capacity, they were instructed to contact Bill or the CPPC office and advise of their interest. It was also pointed out that the schedule for the Spring 2012 Workshop will be different in that the opening session will not begin until noon on Friday and then continue with a full day on Saturday and then a closing reception on Saturday night. This schedule has not been attempted previously for a Spring Schedule. We will evaluate how this schedule works before determining to continue with the new or old schedule in 2013. It was expected that the Fall 2012 Convention would take place in San Antonio, but a final decision on property and location had not been made at the time of the Town meeting. The town meeting concluded with very favorable general comments for the CPPC 2011 Convention.
We again thank everyone that attended the event and especially the numerous first time attendees that joined us this year. We also thank all those that sponsored the event and advertised in the Spring Program. The Program will be posted on the web site under the Membership tab for anyone to view.