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CPPC 2018 Workshop Schedule


                   CPPC 2018 Workshop Schedule

Indianapolis-Alexandria Hotel
April 20th & 21st

Thursday – April 19th  

9:00 am – 4:00 pm      Claims 101 Class – Partnership with AMSA
2:00-5:00 pm               Pre-Board Meeting – Open to Membership

Friday – April 20th

8:00 – 11:00 am          Optional Sessions Prior to Official Workshop Opening

                                    Repair Firms Only Session
                                    Moderator:
Chris Armes – Weathersby Guild – Savannah
                                    Diversifying: “Let’s network and discuss options like Home Advisor & Signpost”
                                    What issues are you facing in the workforce?  Let’s brainstorm together.

                                    Military Round Table Discussion Group
                                    Moderator: Dori Bledsoe - Eagle Claims Service
                                    Panel: Virginia Elmus - U.S Navy
                                                Bernadette Parker - U. S. Coast Guard

                                                J.D. Reese – U.S. Air Force
                                                Keith Well – U.S. Army
                                                Jeffrey Carson – U.S. Army
                                                Jennifer Cousineau – U. S. Army
                                                Vickie Gamble – U. S. Army
                                                Jerome (JD) Klein – U. S. Army
                                                Ally Reese - U. S. Army
 
                                                
USTranscom - David E. Jones                          
                                                USTranscom - Michael McCaw

                                                USTranscom - Devorah Teague

11:00 am -12:00 pm    On your own for lunch
                                   
Hotel will offer a special lunch buffet for $30. 
                                   Those attending will be furnished additional information.  

12:00 – 1:00 pm          Registration and Official Opening of the CPPC Spring Workshop  
                                   
Exhibits open   

12:30-12:50 pm           New Attendee Briefing 

1:00-2:00 pm               Welcome        

                                    -     Introductions
                                    -     Housekeeping
                                    -     Open Board Elections, etc….           

2:00-2:45 pm               State of the industry Address
                                    Speaker:
Ron Borkowski - Vice President of Operations raving fans book cover

2:45-3:00 pm               Break 

3:00-4:00 pm               Book Club/Customer Service 
                                    “Raving Fans” by Kenneth Blanchard & Sheldon Bowes
                                                Moderator: Claire White – Wheaton / Bekins
                                                   Panel: Brandi Johnston-Atlas Van Lines
                                                              Jeff Walton-Weathersby Guild 

We encourage people to read the book prior to the event, but it is not required. 

4:00-5:30 pm               Repair Firm Demonstrations-
                                    -    
Independent Repair Demonstrations
                                    -     Exhibits Open
                                    -     Interactive Game Play – Prize: Kindle Fire
                                    -     “Repair Demo Happy Hour” -  Drinks and Appetizers
                                    Demonstrators
                                   
Mitch Treider - CFI
                                    Brian Pfingston - Classic Refinishing
                                    Kelly Kohne -  Kelly's Furniture Service, Inc.
                                    Brenda Murray - At Your Service Appraisals
                                    Gregg Hadnott - GKH Furniture Repair
                                    Miro Valent - Weathersby Guild - Pittsburgh
                                    Rob Mendham - Guardsman

Saturday – April 21st  

7:30-8:30 am               Continental Breakfast with Hot Item
                                   
Exhibits Open 

8:30-9:00 am               General Session
                                    -
Election Vote
                                    - Town Hall - Open Discussion 

9:00-9:10 am               Transition Break 

9:10-10:10 am             Breakout Sessions:
                                    Topic #1: How to Research Replacement Costs
                                    Moderator:
Natalie Harrison Eagle Claim Service
                                    Panel: Taryn Rogers - South West Recourses
                                                Kathlyn Rounds - SIRVA
                                                Brenda Murray – At Your Service Appraisal

                                    Topic #2: Property Damage Claims - Protecting the bottom line!
                                     Moderator:
Mitch Treider - CFI
                                     Panel:  Eric Vaughn - Suddath Van Lines
                                                 Brandi Johnston - Atlas Van Lines
                                                 Pam Fischer - Pam Fischer, CCA

10:10-10:20 am           Transition Break 

10:20 – 11:20 am        Claims Process from the Beginning to End
                                           How has that changed from the past til now?
                                          Discussion by groups through the claims process and then open discussion in review.
                                           Moderator:
Kathy Kendall – Olympia Moving
                                           Panel: Monique Gallant - Gentle Giant Moving Company
                                                       Michael Czarnecki - National Claims Services, Inc.
                                                       Colleen Hilditch - Michigan Antique Preservation Co
                                                      
11:20 am -12:00 pm    Group Trivia
                                     Moderator:
Denise Valluzzi – UNIRISC, Inc.
                                     Panel: Chris Drexler – UNIRISC, Inc.                                               

12:00-1:00 pm             Lunch Buffet 
                                     Exhibits Area Open from 12:30 to 1:00

1:00-2:00 pm               Missing Hardware & Other Missing Items
                                    Moderator:
Brian Pfingston- Classic Refinishing
                                    Panel: Teresa Brown-National Van Lines                               

                                    - How does your Van Line/Repair Firm handle situations like this?
                                    - Discuss sources, where do you purchase hardware?
                                    - What processes are being used for missing items?
                                    - Have new inventory processes aided in this ongoing issue? 

2:00-3:00 pm               Breakout Session
                                   
Topic #1 International Claims-Domestic vs International
                                    Moderator:
Debbie Morales – Metro Claims Relocation & Restoration Svc                                                          Panel:  Dan Manning - Manning Claim Services, LLC
                                                                    Cynthia Casswell – Senate Forwarding                                            

                                     Topic #2 When do you walk away from a repair?
                                     Moderator:
Rick Nixon – Nixon Claims
                                     Panel: Theresa Mueller – Nelson Westerberg
                                                 Donna Scott - Eagle Claims Service 

3:00-3:15 pm               Break 

3:15-4:00 pm               Open Panel/Open Floor for Questions and Discussion
                                    Moderator:
Eric Vaughn – Suddath Van Lines
                                    -Claims Questions                                           - Is Carmack Amendment Still Relevant?
                                    -Repair Firm Questions. Ect.                           – When is Legal action really necessary?

4:00-4:30 pm               Wrap Up 8czKX54Ei

4:45-5:30 pm               Post Board Meeting – Open to Membership 

6:30-10:00 pm             Closing Reception – CPPC Luau
                                   
Cash Bar, Dinner, Entertainment
                                    Wear your Hawaiian Attire (Not required)