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CPPC 2018 Workshop Schedule

                   CPPC 2018 Workshop Schedule

Indianapolis-Alexandria Hotel
April 20th & 21st

Thursday – April 19th  

9:00 am – 4:00 pm      Claims 101 Class – Partnership with AMSA
2:00-5:00 pm               Pre-Board Meeting – Open to Membership

Friday – April 20th

8:00 – 11:00 am          Optional Sessions Prior to Official Workshop Opening

                                    Repair Firms Only Session
Chris Armes – Weathersby Guild – Savannah
                                    Diversifying: “Let’s network and discuss options like Home Advisor & Signpost”
                                    What issues are you facing in the workforce?  Let’s brainstorm together.

                                    Military Round Table Discussion Group
                                    Moderator: Dori Bledsoe - Eagle Claims Service
                                    Panel: Virginia Elmus - U.S Navy
                                                Bernadette Parker - U. S. Coast Guard

                                                J.D. Reese – U.S. Air Force
                                                Keith Well – U.S. Army
                                                Jeffrey Carson – U.S. Army
                                                Jennifer Cousineau – U. S. Army
                                                Vickie Gamble – U. S. Army
                                                Jerome (JD) Klein – U. S. Army
                                                Ally Reese - U. S. Army
USTranscom - David E. Jones                          
                                                USTranscom - Michael McCaw

                                                USTranscom - Devorah Teague

11:00 am -12:00 pm    On your own for lunch
Hotel will offer a special lunch buffet for $30. 
                                   Those attending will be furnished additional information.  

12:00 – 1:00 pm          Registration and Official Opening of the CPPC Spring Workshop  
Exhibits open   

12:30-12:50 pm           New Attendee Briefing 

1:00-2:00 pm               Welcome        

                                    -     Introductions
                                    -     Housekeeping
                                    -     Open Board Elections, etc….           

2:00-2:45 pm               State of the industry Address
Ron Borkowski - Vice President of Operations raving fans book cover

2:45-3:00 pm               Break 

3:00-4:00 pm               Book Club/Customer Service 
                                    “Raving Fans” by Kenneth Blanchard & Sheldon Bowes
                                                Moderator: Claire White – Wheaton / Bekins
                                                   Panel: Brandi Johnston-Atlas Van Lines
                                                              Jeff Walton-Weathersby Guild 

We encourage people to read the book prior to the event, but it is not required. 

4:00-5:30 pm               Repair Firm Demonstrations-
Independent Repair Demonstrations
                                    -     Exhibits Open
                                    -     Interactive Game Play – Prize: Kindle Fire
                                    -     “Repair Demo Happy Hour” -  Drinks and Appetizers
Mitch Treider - CFI
                                    Brian Pfingston - Classic Refinishing
                                    Kelly Kohne -  Kelly's Furniture Service, Inc.
                                    Brenda Murray - At Your Service Appraisals
                                    Gregg Hadnott - GKH Furniture Repair
                                    Miro Valent - Weathersby Guild - Pittsburgh
                                    Rob Mendham - Guardsman

Saturday – April 21st  

7:30-8:30 am               Continental Breakfast with Hot Item
Exhibits Open 

8:30-9:00 am               General Session
Election Vote
                                    - Town Hall - Open Discussion 

9:00-9:10 am               Transition Break 

9:10-10:10 am             Breakout Sessions:
                                    Topic #1: How to Research Replacement Costs
Natalie Harrison Eagle Claim Service
                                    Panel: Taryn Rogers - South West Recourses
                                                Kathlyn Rounds - SIRVA
                                                Brenda Murray – At Your Service Appraisal

                                    Topic #2: Property Damage Claims - Protecting the bottom line!
Mitch Treider - CFI
                                     Panel:  Eric Vaughn - Suddath Van Lines
                                                 Brandi Johnston - Atlas Van Lines
                                                 Pam Fischer - Pam Fischer, CCA

10:10-10:20 am           Transition Break 

10:20 – 11:20 am        Claims Process from the Beginning to End
                                           How has that changed from the past til now?
                                          Discussion by groups through the claims process and then open discussion in review.
Kathy Kendall – Olympia Moving
                                           Panel: Monique Gallant - Gentle Giant Moving Company
                                                       Michael Czarnecki - National Claims Services, Inc.
                                                       Colleen Hilditch - Michigan Antique Preservation Co
11:20 am -12:00 pm    Group Trivia
Denise Valluzzi – UNIRISC, Inc.
                                     Panel: Chris Drexler – UNIRISC, Inc.                                               

12:00-1:00 pm             Lunch Buffet 
                                     Exhibits Area Open from 12:30 to 1:00

1:00-2:00 pm               Missing Hardware & Other Missing Items
Brian Pfingston- Classic Refinishing
                                    Panel: Teresa Brown-National Van Lines                               

                                    - How does your Van Line/Repair Firm handle situations like this?
                                    - Discuss sources, where do you purchase hardware?
                                    - What processes are being used for missing items?
                                    - Have new inventory processes aided in this ongoing issue? 

2:00-3:00 pm               Breakout Session
Topic #1 International Claims-Domestic vs International
Debbie Morales – Metro Claims Relocation & Restoration Svc                                                          Panel:  Dan Manning - Manning Claim Services, LLC
                                                                    Cynthia Casswell – Senate Forwarding                                            

                                     Topic #2 When do you walk away from a repair?
Rick Nixon – Nixon Claims
                                     Panel: Theresa Mueller – Nelson Westerberg
                                                 Donna Scott - Eagle Claims Service 

3:00-3:15 pm               Break 

3:15-4:00 pm               Open Panel/Open Floor for Questions and Discussion
Eric Vaughn – Suddath Van Lines
                                    -Claims Questions                                           - Is Carmack Amendment Still Relevant?
                                    -Repair Firm Questions. Ect.                           – When is Legal action really necessary?

4:00-4:30 pm               Wrap Up 8czKX54Ei

4:45-5:30 pm               Post Board Meeting – Open to Membership 

6:30-10:00 pm             Closing Reception – CPPC Luau
Cash Bar, Dinner, Entertainment
                                    Wear your Hawaiian Attire (Not required)