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Workshop Summation

CPPC 2014 Workshop Summation

To help share a little from each of the segments of the CPPC 2014 Workshop, the Board of Directors each took sessions to attend and write a brief summary of the content of that session.  Unfortunately this does not replace you actually attending, but we hope it will help share some of the content presented.

Repair Only Segment – Solvents “When, where, why and how to use different Solvents” by Bill Witkowski – Michigan Antique Preservation. Summation by Bob Dickson

A very informative session where Bill presented the science behind the solvents that many repair firms use in their work every day.

Bill presented an excellent and useful series of charts that not only explained which solvents are most appropriate for cleaning, stripping, thinning, blending and repairing - but also how to read and understand MSDS information in a practical way.
Many examples (with photos) were shown of how to determine, change and even mix or thicken solvents to achieve the results you seek.  This lead to a series of questions and answers where 'real world' examples were discussed at length. 

A tremendous resource for any repair firm and a great opportunity for adjusters and claims professionals to better understand the complexity of the science behind the art of furniture repair and restoration.

Note:  This session was filmed and is expected to be available on the CPPC website in the near future.

Military Round Table Discussion Group by Brett Coakley -  Air Force Claims Service Center & Virginia Eilmus – Navy. Summation by Dori Bledsoe

As always, there was a lively discussion between the Military Claims Offices (MCO) and military Transportation Service Providers (TSP). The Round Table began with an overview of the two claims offices; their hierarchy and processes.

The most time was spent on discussing the new mold rules and options for handling a shipment contaminated with mold. The biggest change was that the TSP in possession of the shipment is responsible for mitigation rather than the TSP of record. On picking up of Non-Temporary Storage lots it is imperative to check for any evidence of water damage and/or mold. If a TSP feels that they are not responsible for the mold, any costs involved in mitigation can be charged to the military on an accessorial sheet. Inherent vice versus carrier mishandling where there is no evidence of water intrusion was briefly discussed. The MCO’s view is that is covered as last bailey rules and that the TSPs are responsible.

The use of ‘Bingo’ sheets was discussed. The MCOs consider anything written on a bingo sheet as timely notification to the carrier of loss and damage. It cannot be used to deny missing items as the members still have 75 days to notify the carrier of any loss or damage. It is best practice not to use bingo sheets on a military shipment. 

Any claimed item in dispute can be referred to MCO adjudication. In instances where members are unco-operative in getting estimates on electronic items, the carrier may deny that item and refer to the MCOs.  The MCOs will demand the estimate, make judgment, and submit a Demand on Carrier if necessary. Finally we discussed that the claims metric is untenable and that those thirty points would be applied to the carrier’s Best Value Score which is dependent on the carrier’s Customer Satisfaction Surveys.

New Member Meet & Greet. Summation by Debi Williams

This year there were quite a few new attendees at the Spring Workshop, there were approximately 34 first time attendees.

In this session, we introduced all of the board members in present and let them know that any one of us would be happy to assist them throughout the event.

We then went over the workshop, how it works and talked about the CPPC as well as the upcoming elections procedures. We asked if there were any questions and since there were not any we then took time for the board and new members to chat and get to know each other.

To all of you first time attendees, it was a pleasure to meet you and we hope that you found this event a helpful, learning experience and will plan to come in again for the 2014 CPPC Fall Convention in Alexandria, VA.

Opening Session – Summation by Alan Jobe

After a short delay in getting started due to some microphone issues, the CPPC 2014 Workshop was officially brought to order by Debi Williams, President of the CPPC Board. 

Following the National Anthem, the Board all seated at the head table, introduced themselves.  Alan followed with general housekeeping information about the schedule, room assignments for the event and asked for acknowledgement of the two sponsors of the event, UNIRISC, INC. and Trilogy Claims Service; along with all the advertisers for the event.  Alan acknowledged that the generosity of the sponsors and advertisers allows the CPPC to keep the registration fee affordable.  Alan also thanked the exhibitors for the event and reminded people to visit their tables during the designated times.

Following general introductions by everyone in attendance, the podium was turned over to Bill See and his committee for the Board Election.  Three nominees had already been placed on the ballot and were introduced, Mitch Treider of Complete Furniture and Interiors; Debbie Morales of Metro Claims and Relocation and Pam Fischer of Buehler Companies.  The floor was opened for nominees from the floor as allowed in the CPPC By Laws.  Chris Armes with Weathersby Group – Savannah was nominated from the floor and received the necessary five seconds to confirm his nomination.  No further nominations were made from the floor and the ballot was closed.  All of the Nominees were give a brief moment to speak.   Elections were then tabled until the following morning, during the town hall meeting, when the actual election would take place.

Bill also advised of the Auction items received and that half of the proceeds from the auction would be donated to the charity of choice, “Wounded Warrior Project”, which tied directly into the next segment. 
                                   

Salute to the CPPC & ALL VETERANS - Moderator: General Craig Rasmussen (RET) with Jeff Walton (Weathersby Guild). Summation by Brenda McCandless

Salute to the CPPC & All Veterans

Kent Weathersby introduced General Craig Rasmussen (RET) to begin this opening session of the event.  He immediately called for Presentation of Colors by the 375th Air Mobility Wing, Office of Public Affairs, Scott Air Force Base, IL. 

General Rasmussen went on to share his thoughts and stated that anyone that has served our country has chosen to make the ultimate sacrifice and they deserve continuous recognition.  He presented a slide-presentation of service members associated with the CPPC organization that have served or are currently serving.  Hoah!

He went on to say that everyone should show their appreciation of the sacrifice made more often and publicly.  The sacrifice is not only made by the service member but by their spouse, children, extended family members, neighbors and anyone they have left behind.  They go into the service to fight not only for their country but also for their buddies and family. 

General Rasmussen recalled visiting Walter Reed and visiting a wounded soldier who only wanted to get back to the field to be with his buddies.  Of course, the soldier would never return to the field to serve again.  When a service member is injured in combat and they can no longer actively serve their country they often have difficulty transitioning from their life of service to civilian life.

Many organizations have been established to help wounded service members transition into civilian life once they can no longer serve due to injuries sustained.  As citizens that benefit from their sacrifice it is our duty to help them in any way possible – it can be by financially supporting the organizations that are assisting the service member and their family, offering a service member a job opportunity, just being there to listen when they need to talk, finding a way to support their family while they find what is the new “normal” – just reaching out to help.

General Rasmussen went on to introduce a member of CPPC who is also a Wounded Warrior and asked him to share his story with us. 

Let me introduce to the membership Jeff Walton – husband, father, son, Marine, wounded warrior, CPPC member, Weathersby Guild franchise owner.

Jeff joined the Marines right out of high school in 1991 for the adventure the recruiter described he would experience and he jokingly stated “to stay out of jail”.  He served out his four year commitment and left the Marines in 1995 only to join the National Guard.

Jeff had thought that by joining the National Guard he would be safe guarding the homeland but then the tragedy we are call 9/11 occurred.  Within 24 hours Jeff was sent to stand guard at Charlotte, NC airport and three months later he was deployed to Afghanistan. 

He survived his tour of duty in Afghanistan only to be deployed to Iraq nine months later where he served for one year fighting the bad guys.  He returned home once again to his family.  Then in 2007 he was sent back to Iraq. 

Jeff advised that before this latest tour he really didn’t know the meaning of serving flag and country.  He had joined the Marines to stay out of jail and for adventure but when his friend was killed right in front of him on the friend’s last day of deployment he learned the meaning of serving flag and country and sacrifice.

On December 17, 2007 they escorted the commander to a ribbon cutting ceremony at the new police station where the individuals that his unit had trained would be working.  Anytime they travel outside of their protective compound they have to be on high alert because anything or anyone could be a threat or IED.  Fortunately this trip out came off without an incident. 

Later that day around 3:15 p.m. the General had to go to an emergency meeting.  The radar detection unit didn’t want to work so they had to use a loaner vehicle.  Jeff was not the first gunner on this trip he was in the second vehicle and acting as second gunner.  The first vehicle was sixteen feet ahead of them. 

As they left the compound immediately his whole body gave him a warning that he must be more vigilant on this trip.  His friend Doug who was in the first vehicle felt it too.  There were no kids on the streets waiting for the service members to throw candy to them – not one in sight.  Usually the police were in plain sight – but not this afternoon.  Another bad sign – then it happened – the IED exploded.

Jeff was severely injured during this incident.  Being 6’6” tall he was a prime target.  They hastily returned to the base.  This is when the real heroes went into action – you see Jeff says this story is not about him getting wounded – it is about those that sacrificed to save his life.  The drivers that got him back to the compound, the nurse who calmed him and gave him an IV with morphine to stave off the pain, the Chaplain that prayed with him, the surgeons that operated on him, the friends waiting and praying for him. 

He was eventually taken to Germany where he was greeted by a young officer’s wife who gave him a blanket to comfort him as he recovered.  She was a hero.  He returned to Andrews AF Base eight months later and was visited once again by someone giving of their time to help him transition.  Jeff went onto Fort Bragg and endured seven surgeries to repair his radial nerve.  The clean outs were painful but the people caring for him were great. The heroes made it possible for him to spend Christmas with his family in a place called Fischer House. 

After being injured Jeff lost three of his buddies in Iraq and another one two weeks later.  One week ago he lost the last buddy from Iraq. In June his unit experienced their first suicide.  These were some of the toughest days he experienced.

Hope is all they need – by giving of yourself to serve those that have served or are serving you are being a hero to them. Never forget the sacrifice of those that fight to preserve our freedoms and to bring freedom to those that are oppressed.  Do something.  Step up.  Be a hero in someone’s eyes.

Don’t ask – just do.  Say thank you through actions.  Make a difference!  Find an organization in your neighborhood that supports veterans and their families.  Volunteer your time, give of your resources and be a hero to those that have served.

https://support.woundedwarriorproject.org

www.fisherhouse.org

www1.va.gov/vso (list of veteran’s service organizations)

www.asymca.org

www.fallenheroesfund.org

     

Best Practices for Adjuster and Repair Vender Communication by Kent Weathersby – Weathersby Guild. Summation by Kimmie Loeffler

This was a very lively session with many discussions going on.  Among the items discussed was the “The Golden Rule of Claims” the longer it is open the more it costs.  Customer satisfaction, quality scores and keeping the costs down are all factors.  We all need to close the claim as quickly as possible.  It was brought to the attention that only about 50% of the customers want repairs as they want to be cashed out for the cost of repairs.  Then they have the money and never get the items repaired and then they complain to every one about the moving company that did all the damages.  Some even try to claim those same items on other moves.  Customer satisfaction is the high point for all moving companies.  The different scenarios are inspect only and inspect & repair.  Each person assigning the repair firms has different reasons for each scenario that they come across in their assignments.

Repair Demo's. Summation by Dan Manning

(1). Jerome McClure/ Weathersby Guild- Jacksonville / Jacksonville, FL./Glazing Techniques

Demonstrated glazing techniques on a door, he showed how this could be done in two or three stages effectively on site.

(2). Steve Bentz / Bentz & Weatheysby / Alanta, GA./ French Polishing Techniques.

Demonstrated how he makes his-own shellac based finish with alcohol. He took raw shellac flakes, mixed them with alcohol by hand then applied it to wood.  From what we observed drying time was very quick and seemed that it would be very effective when performing an on- site repair.

(3). Bill Schoenbauer / Locations/ MD, VA, DC/ Blending Techniques.

Blend-All Sticks were used in this demonstration.  Bill showed how to use these blending sticks when doing light touch up or matching colors.

(4). Bob Dixon / Furniture Medic by Blue Grass Restoration, Inc. / Lexington, KY/ Bonding Techniques.

He mixed a 2-stage epoxy, poured it into a piece of paper, folded it then squeezed it into an area that you normally couldn’t get into. All found this to be a very clever repair technique.

(5). Jason Migliore / Weathersby Guild – Richmond /  Richmond, VA/ Filling Cross Grain Gouges using Avalon padding.

How to fill a cross-grain gouge on a table top using different sealers,  then bringing it down with Avalon pads which is a more effective way of doing a gouge or scratch without having to re-surface the entire tabletop.

(6).  Mitch Treider / Complete Furniture & Interiors (CFI) / Orlando & Space Coast Florida.   Blind stitching techniques.  Informative hands-on exhibition

Showing these techniques and how this can be done onsite as well as in a shop situation.  All in attendance appeared to be quite captivated by this demonstration.

Town Hall Meeting.  Summation by Alan Jobe

Day two started with a buffet breakfast for everyone and the exhibit area open into the general session room.  Debi Williams acknowledged Terry Jiminez for his time on the Board with a plaque.  This followed with the official ballot election for the open board seats.   Each nominee was again introduced.   Ballots were passed out to all eligible CPPC members in attendance.  Once completed and collected they were turned over to the Election Committee for counting.  Results will be given at the wrap-up at the end of the day.  

Alan advised that the CPPC 2014 Convention would be held in Alexandria, VA at the Alexander Hilton Mark Center in October; that the CPPC 2015 Workshop would be held in Indianapolis, IN at a new hotel called The Alexander in April; that the CPPC 2015 Convention would be held in New Orleans, LA at The Monteleone in September and that the CPPC 2016 Convention would be held back in Las Vegas, NV at the Flamingo.  Alan advised that the destination city for the 2016 Workshop had not been determined yet and we would be seeking comments from the membership on whether to return to St. Louis or if we should again consider Chicago.  Alan advised that the CPPC is always looking for feedback and encouraged everyone to get involved.

The floor was opened for general discussion and questions.      

Your CPPC and where you want to see it go. Moderator: Mitch Treider – Complete Furniture & Interiors

Panelists: Debbie Morales – Metro Claims Relocation & Restoration Svc, Dave Kummerow – Image Restorations,                                        Colin Galloway -  Insurance Partnership, Brandi Johnston – Atlas World Group.  Summation by Dori Bledsoe                 

Mitch opened this segment by introducing the various committees and their chairs. Each committee chair introduced their committee members and out lined their goals for growing and enriching the CPPC and keeping it a viable organization for the future.

Debbie Morales is the chair for the education committee. There goals are to provide educational materials and programs on all aspects of the claims process with concentration on repair techniques, sales and marketing, and providing increased value to the carriers, adjusters, and customers in general. This committee is also looking into educating the carriers on damage trends, causes, and prevention. Debbie announced the beginning of filming repair demonstrations for inclusion on the CPPC website thus creating a library for all repair vender use. 

Dave Kummerow introduced the members of his Membership Committee. Their goals are to expand the membership by providing benefit and begin a mentoring program. They plan to touch on vender marketing tools and introduced a new website; cppcbenefit.com. This committee put on a mock trial to show what types of mishaps are covered under the umbrella coverage and where the gaps are in that coverage.

Brandi Johnson introduced her Social Committee with goals to promote interaction between repair vendors and adjusters and to work on the entertainment aspect of the conventions and workshops. The committee raised funds for prizes for the bingo game as well as sold tickets for the half pot.  Thanks to Atlas’ generosity with the graphics on the tee shirts, the committee was able to donate excess funds to the Wounded Warriors. Anyone interested in helping to fund the various games and activities planned by this committee for future events can contact Brandi Johnson, Dori Bledsoe, or the CPPC directly.  The initial buzz over the “Mingle while you Bingo” was reflective of a huge success by the way everyone was busying themselves to find the people needed to fill the blanks on their sheets so they could be in the grand prize drawing to be held during the reception.

Mitch Treider ended this segment by presenting a program that he is developing that would allow the CPPC to award Certificates of Attendance to the various venders and adjusters and place them directly into your profile. This could eventually lead into continuing education points for any future certificate programs for insurance adjusters, CCA’s, or repair venders. At minimum it will separate the venders who attend and support the CPPC from those who pay fees to be on our vender list.    

Military Session by Kevin Spealman of National Claims.  Summation by Kathy Kendall

Kevin Spealman handed out a list of MCO claim issues that were the topics of discussion from the Personal Property Forum in Fairview Heights,IL. April 2014.

•    Issues of repair estimates and claimant dissatisfaction with repairs made.

•    TSP or adjustment firm using intimidating or threatening language in dealing with claimants

•    Problems with payment to claimant after settlement: checks late or bouncing, unauthorized wording (full and final settlement) on checks

•    Failure of TSP or of third party firms to make good faith effort to settle claims or follow

Claims & Liability Rules: what actions can be taken by SDDC or MCO as a result

•    Last handled denial based on allegation that prior handler caused the damage without sufficient (or any) evidence to support this allegation

•    Initial offer of LOV or appearance allowance and no offer of replacement or repair cost even after claimant rejects LOV

•    Failure of Government to contract for FRV on delivery out of storage after converted to member's expense

•    TSP's rejecting 50/50 settlements based on allegation that damage occurred while shipment in the custody of the Government without sufficient evidence

•    Loss/Damage reports filed in DPS based on local area time not ZULU

•    Delivery TSP's responsibility to mitigate water/mold issues

•    Contact with member earlier in the process can help to curb later issues, i.e., manage the customer's expectations

•    TSP's should get to know the Claims & Liability Business Rules better and not ask the

MCO for the meaning of basic rules they should know. 

Kevin also explained the affect that the survey has on the overall carrier scores for TSPs. Gary Dootson encouraged the repair firms to get the claims settled for the TSPs promptly. He stated that the repair firm plays a large role in the TSPs score. The number of claims transferred to the

MCOs has decreased in the past few years. 

Kevin mentioned that Steve Kelly had written a paper about repairs and how they must be to the reasonable satisfaction of the claimant.  Kevin offered to email it to those that provided him their email addresses.

We discussed repairs versus cash settlements to the military customer.  Brett Coakley, Air Force Claims Service Center, stated that it is the service member that has that option. He said that it is OK to offer the repair cost and that they can have the item repaired but the repair firm must be willing to complete those repairs at the cost the TSP offers.

  When a claim is filed with the last handler and it is determined that it is the responsibility of the NTS then the company handling the claim should send the information to the NTS but also to send it to the MCO since the military customer should not be stuck in the middle.  The MCO has the ability to settle that claim form the customer and reach out to the NTS for payment. Brett Coakley mentioned that the government has 4 years to make a demand and 10 years to collect.

If a loss is not noted at delivery but is noted on the After Delivery form, this is the same as noting it in the presence of the delivery personnel since these documents overcome the correctness of the inventory. Brett stated that neither of At Delivery or After Delivery form is conclusive and can be rebutted by other evidence but you must support and document that evidence.  Further investigation is not always evident.

It was also discussed if a customer claims $50.00 and wants the item repaired and the repair exceeds the amount claimed, what can the repair firm do? The consensus was that they should contact the TSP and explain that the customer wants it repaired and get authorization. Brett Coakley stated that the amount the customer claims is a moving target, The rules are for repair or replacement and if repairs can be performed that would be the TSP liability. Kevin stated that if the amount is determinable than that is the TSP liability.

There was so much interaction and discussion we were only able to complete 7 of the topics before we ran out of time.  It was a good interactive and informative session.

How to find repair firms & 3rd party services in unfamiliar territory - Moderator Paulette Miller and panel member Kimmie Loeffler.    Summation by Linda Hamilton

Paulette & Kimmie joined together to present to their audience the purpose of this session which was:

  • Help adjusters find furniture techs in typically hard to service areas
  • Understanding the particular skills needed to complete the claim
  • Suggestions for creative ideas to service your caseload properly
  • Qualifying technicians

 The session began with the following topics that were covered:

  • Reviewing your claim and understanding your needs
  • The easiest solutions
  • Solutions when there are no solutions
  • One time claims in difficult areas
  • Qualifying the technician

Further discussions took place on Casing the Claim:

  • It is very important to understand what your particular situation needs in order to be successful.
  • Do you simply need an inspector on site to evaluate the damages so you can confirm the validity of the claim?
  • Is your customer wanting to get their furniture repaired from the beginning?
  • Are there aggravating circumstances that are dictating the claim?
  • Is there a unique item on the claim that needs special attention?

Additional discussions continued on Casing the Claim:

  •  Evaluating the claim
  • Evaluating the type of furniture or property damage on the claim
  • Special construction (specialty furniture described as custom made or requires factory training to repair)
  • Some items are not repairable after they break.  Usually the skill set to complete the claim should not be based on these items.
  • Appliances are not as easy as calling the nearest appliance shop – some manufacturers need certified trained technicians.

They continued with further discussions on:

  • One Time Claims (where do you start?)
  • Vet Your Tech (What are your skills?  Have you worked with a mover before? What projects are you working on right now? What processes will you use to repair a mahogany table?)
  • Trouble on the Horizon (poor communication skills – missing appointments – not making timely customer contact – no sense of urgency – no on-line presence)

Paulette & Kimmie continued on with Common Solutions (a vast listing of information/websites that were available for their attendees to jot down during this session) – Because of the large volume of information provided, we thought this would be great information to be placed on the CPPC Website.  We anticipate this presentation will be available for you to access prior to this article being released in our next monthly Journal.

The final suggestion was to join fellow members online to provide additional ideas of what tricks you have found in locating vendors in difficult areas (scanning code provided below)

Easy to use technology is a game changer:  Moderators: Richard Corona & Liz Hish of Enterprise Database Corp.  Summation by Terry Jiminez

Richard Corona, President and CEO of Enterprise Database Corp. is the developer of the DPS website and is now working on a new program for the CPPC.  The program being made for the CPPC "1.0" will be ready by the fall workshop. This new program will work with any smart phone or wireless device. .  The program will integrate photos and claims that will track items that have been claimed on in previous moves. Richard is open to any ideas on what members feel would be beneficial to both repair firms and adjusters. Below are some bullets that you could chime in on to assist with development.

Smart data can help you understand your customers better..

- Integration

- Automation

- Communication

Please forward suggestions to rcorona@edcus.com

Catastrophic Losses Panel-International and Domestic - How they are handled within the US and globally.
How hiring the right firm for the job will reduce the adjusters stress. Moderator: Dan Manning - Manning Claim Service & Debbie Morales - Metro Claims - Relocation & Restoration Svc   Panelists: Paul Baker - Baker & Company, Jim McCue – UNIRISC, Inc. & Kim Troyer – SIRVA.  Summation by Chuck Russel
 

This session led by Dan Manning discussed catastrophic claims that deal with fires and mold/mildew.  The panel included Debbie Morales, Jim McCue, Kim Troyer and Paul Baker. The panel provided insight regarding the best practices to be used when interacting with customers and setting the framework for the claim.  It was discussed that a company must select a repair firm that is capable of handling catastrophic damages and details are a necessity.  The repair firm will need to be able to give the customer a good feeling and be able to console the customer.

Kim discussed with the members that the repair firm represents the van line so they need to have a certain level of professionalism.

Paul from Baker discussed working within the terms of the selected coverage and discussing the values with the customer.

Debbie discussed the different issues she has when working in Central America.  The obstacles ranged from risk of drug smugglers, cultural differences, language and access to residence and materials.

Jim pointed out that the most important calls are the first two calls made, the call to the customer and the call to the restoration firm.

The other topics discussed in an open forum format were mold, skill level of repair firms, red flags and bed bugs.

Claims Basics 101 - Moderator: Pam Fischer - Buehler Companies and panelist Jenny Cottier - A. Arnold. Summation by Brenda Murray, ISA

Just when you thought you knew everything about handling claims, Pam Fischer of Buehler Companies and Jennifer Cottier of A. Arnold show you otherwise!  It was my turn to take notes in this breakout session.  I assumed I would not take many.  Boy was I wrong.  My notebook ended up full of great advice on handling claims.  There were many adjusters in the class who had been in the moving claims industry for less than a year.  They had several questions and stated that they wanted to see this class offered again.  All of you veterans out there know most of the information but it is a growing and changing industry.  Pam and Jennifer discussed the “Claims Timeline” of interstate and local moves.  We also discussed how different the military DPS system works compared to non-military claims.  They went over what is expected from the inspection technician and how to respond when the claim form is received.  Of course every Claims 101 breakout session must include PBO items claimed, inherent vice, delivery to storage, pairs and sets, valuation, replacement value and depreciated value.  And last but not least…..settlement issues.   We discussed inspections, when repairs are authorized, cash outs, loss of value, etc.   Understanding your adjuster’s timeline and expectations are of utmost importance.  It is important to your adjuster that you are professional as you represent them and that you retain your confidentiality.  It is not the technician’s job to negotiate cash outs or discuss repair costs! 

It was a great refresher course for many and an eye opener for the newer adjusters.  I agree with some of the “newbies” that stated maybe we should offer this at every Spring Convention since there are new people being hired everyday.

Workshop Wrap up. Summation by Debi Williams

In this session, those exhibitors who had giveaways came up presented their items. Don Kistner of Kistner’s Full Claims Service gave away a bottle of wine and Debbie Morales gave away purses. Thank you both for setting up an exhibit as well as your gifts for the membership.

The auction went very well, we raised $1,830.00, of which $915.00 went to the Wounded Warriors, plus we had an additional $50.00 cash donation.

Alan did ask the membership for suggestions on 2016, whether we want to come back to St. Louis or go back to Chicago. He did have a few recommendations in the suggestion bag, but is still planning to poll the membership when he sends the survey.

The election results were announced, you can find the names of the new board members in the President’s Message of this issue of the CPPC Claims Journal.

Closing Reception "70”s – Get your Groove On". Summation by Brenda McCandless

The evening started with a bountiful buffet of appetizers where no one should have gone away hungry!

Disco fever was all around with many members in full costume.   You will see some of these colorful costumes in the pictures from the event on the website. Great job everyone!

The Social Committee was in charge the half-pot for the evening and they did a groovy job selling tickets bringing in a total of $1262.  The half-pot was won by Linda Picard, Schroeder Moving Systems/United Van Lines who took home a cool $631.  (The balance of the half-pot goes into the reserves and will be used when a keynote speaker is hired for any of our events.)   Additionally, the Social Committee hosted a Bingo Mingo throughout the event and the winners were entered into a drawing for $100 prizes.  Five lucky members took home some extra cash. UNIRISC also donated a gift card and Mitch Treider was the lucky winner of this prize.  Thank you to Brandi Johnston and her team for a great job!

The band, Pre-Existing Damage, made up of CPPC members  - Valerie Jiminez – Lead Guitar; Dan Manning – Rhythm and Vocals; Bill See – Bass; Rick Nixon – Rhythm and Vocals; Mitch Treider – Drums: Ron Rogers – Guitar and Vocals; Don Douglas – Harmonica; Garry Bole – Steel Pedal Guitar and Squeeze Box; Jordan McElroy – Guitar cranked up the music at 7:30 and the fun began. The dancers were a little slow to get their groove on  but once the second set began with Fire the dance contest was on.  Cheerleaders Connie & Don Kistner were successful in crowding the dance floor with their gentle persuasion to the wall flowers dancing in their seats! 

Terrific way to end this event!  Thank you Pre-Existing Damage for entertaining us once again!

Thank you to all that attended! Encourage others to join us for our next workshop in Indianapolis!

Alan and Kathie – you do a tremendous job handling everything that is needed to pull off an event like this and you always do it with a smile!  Thank you!