by KELLY LOWTHIAN, SGS Claims Manager The moving and relocation industry has always operated on narrow margins and tight timelines. Whether addressing a water loss, fire damage, mold exposure, or catastrophic transportation incident, moving companies face a common challenge: protecting the customer while controlling costs and resolving claims efficiently. Historically, many companies have focused their cost-control efforts on transportation efficiencies, labor management, and claims...

In 2027, CPPC will officially celebrate its 60th year! In honor of our “Diamond Anniversary”, we will begin a new monthly feature called “Diamonds from the Archive”… celebrating CPPC’s history, origins, archives and words of wisdom over the years from our vast knowledgebase of long-time members. We welcome your contributions! Please reach out to the CPPC if you have a story, photos or other historical tidbit to share. by DEBBIE MORALES, Metro Claims Service The Claims Prevention and...

by JEFF SHELTON, CPPC Executive Director Last month I was invited to attend the American Trucking Association’s annual Moving & Storage Conference in Nashville. It was an opportunity to not only represent the CPPC, but also to learn a great deal about our industry and network with a broad range of movers and shakers (no pun intended!). The Moving & Storage Conference was held in conjunction with ATA’s larger international conference and trade show – which took over most of Nashville’s...