Home > CPPC 2023 Convention > QCA Course

      QCA - Qualified Claims Analyst Course
             Lago Mar Beach Resort & Club
                          September 21st
                              8AM - 5PM

We are excited to again offer the CPPC “QCA” - Qualified Claims Analyst course for the second time this year.  This course debuted earlier this Spring prior to the CPPC 2023 Workshop and was a huge success with 33 attendees.   A similar course was previously offered by the America Moving and Storage Association known as the “CCA” – Certified Claims Analyst session.  Unfortunately, that session has not been continued since AMSA was absorbed by the American Trucking Association.

The “QCA” course will have a core focus on Claims basics referred to as Claims 101.  It will cover the Carmack Amendment as the basis of Moving and Storage Claims.  It is believed a solid foundation on claim’s 101 basics is a great basis for Moving and Storage Claims handling.  This course does conclude with an optional exam.  Passing the exam will result in a certification of completion and the ability to include the “QCA” qualification on your signature line and be acknowledged by those in the claims side of the Moving and Storage Industry.

The ”QCA” – Qualified Claims Analyst course is a one day course that will take place on Thursday September 21^st,
preceding the beginning of the CPPC 2023 Convention on September 22^nd. The course will begin at 8am and should conclude no later than 5pm. This is a totally optional event and separate from the fees associated with attending the CPPC 2023 Convention.  The cost for the course is $275.00. It includes all course materials, lunch, and optional conclusion exam for certification. To register for the course, simply complete the appropriate section of the CPPC 2023 Convention Registration form found in the back of the current CPPC Claims Journal or on the CPPC web site at www.claimsnet.org.

The CPPC believes the “QCA” – Qualified Claims Analyst course is a good basis for anyone working in Moving and Storage Claims.  Whether you are new to the industry, new to interstate claims procedures or want a refresher in claims handling, we believe you can benefit from this course. The course covers the Carmack Amendment, claims processing basics, valuation, basic customer service, claims settlement guidelines and understanding Interstate vs Intrastate claims.  Recognizing the differences in Property Damage claims, Inconvenience claims and Military Claims;but will not include much on these extended claim’s types.  We do expect to have future offerings on these and other elements of claims in the Moving and Storage Industry.  The course includes a support binder of strong claims material to maintain after the completion of the course.

Again, registration for this seminar can be completed on the CPPC 2023 Convention Registration form in conjunction with your Convention or by itself.  You do not have to attend the CPPC 2023 Convention to partake in this optional course; but we are hopeful that you will attend both with one travel dollar.