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PrintSchedule - CPPC 2023 Workshop
CPPC 2023 Workshop Schedule
The Alexander Hotel – Indianapolis, IN
March 31st & April 1st
Thursday – March 30th
9:00 AM – 4:00 PM “QCA Class
Lunch Included – (Separate fee for this event)
4:00 – 6:00 PM Board Meeting - Open to the Membership
Friday – March 31st
8:00 – 11:00 AM Military Round Table -
Moderator: Michael Czarnecki – National Claims Service
Panel: Dave Jones - Trnscom
Carnita Farve -US Air Force Claims Service Center
Mary Opitz – Managing Attorney/Head of PCU – USN OJAG (Navy MCO)
Wynester F. Askiew - US Coast Guard
John Plymire - US Army
9:00 – 11:00 Repair Only Segment -
Moderators: Steve Bentz - Weathersby Guild - Headquarters
Heidi Wattier - Skyline Renovation, Inc.
11:00 AM – 12:00 Optional Lunch (Reservation in advance required – Additional Fee)
12:00 PM – 1:00 Registration & Official Opening of the CPPC Spring Workshop
Exhibits Open
12:30 – 12:50 Welcome First Time Attendees: New Attendee Briefing
1:00 – 1:45 Welcome to the beginning of the CPPC 2023 Workshop
Introductions
Housekeeping
Board Nominee Introductions
1:45 – 3:00 State of the Industry -
Panel: Brenda McCandless - Atlas World Group
Anita Haskin - SIRVA
Chuck Russell - UniGroup
Laura Pung - Wheaton/Bekins
Kelly Ellis - Risk Strategies Company - UNIRISC, Inc.
3:00 – 3:15 Break
3:15 – 4:00 Let’s Shake Things Up - How Well Do You Know the Membership?
Mingle and Meet Game
4:00 - 4:15 Break / Transition
4:15 – 6:00 Demos, Drinks & Networking
Moderator: TBD
Demos: Mold making / Joanne Hart - Manning Claim Service
Floor repair / Jonathan Heisey - Classic Touch Up
Fakes and Reals / Debbie Morales - Metro Claims & Reocation
Coloring with watercolor pencils - Jim Hennessey = Weathersby Guild North/Central VA
Pocket hole joinery / Chuck Devin - Weathersby Guild Ft. Myers
Caning / Jeff Walton - Weathersby Guild East Carolina
Meet your Board Candidates
Exhibits open
Networking
Reception with cash bar
Saturday – April 1st
7:30 – 8:30 AM Continental Breakfast with Hot Item
8:30 – 9:00 General Session
Town Hall – Open Discussion
Board Election
9:00 – 10:00 What’s it Worth?
Moderator: Debbie Morales – Metro Claims and Relocation
Panel: Brenda Murray – At Your Service Appraisals
10:00 – 10:15 Transition Break
10:15 – 10:45 Vendor Inspection Report Expectations
Moderator: Steve Bentz, Weathersby Guild
Panel: Robert Wright, Suddath Government Services
Annie Burton - National Claims Services
10:45 – 11:00 Break
11:00 – 12PM Everything You Thought You Knew About HHG National Account (NAC) & COD Claims.
More information on extra coverages, valuation versus insurance, and so much
more.
Moderator: Brandi Johnston - Ace Relocation Systems, Inc.
Panel: Elizabeth Sutter - Wheaton/Bekins
Jonathan Heisey - Classic Touch Up
12:00 – 1:00 Lunch Buffet
1:15 – 2:00 Communication, still?
“Here we go again… communication expectations.”
Moderator: Susan Chilton - Olympia Moving & Storage
Panel: Heather Looney - Precision Repair and Restoration
Yolanda Tolbert - Stewart Moving & Storage
2:00 – 2:10 Transition
2:10 - 3:00 Fresh Transit vs Pre-existing Damages
“How to determine, how to explain or not explain to claimant, LOV/A/A goodwill” Moderator: Jean Ann Reed - Graebel Companies
Panel: Mimi Magdolen - Weathersby Guild, San Antonio / Austin
Larissa Schuler - Eagle Claims Service
Theresa Serrano - Risk Strategies Company - UNIRISC, Inc.
3:00 – 3:15 Break
3:15 – 4:00 Employee "Tell All"
“Employee retention, What makes you loyal? What would you change if you were
in charge? How's your morale?"
Moderator: Joanne Hart, Manning Claim Services
Panel: Anita Haskin - SIRVA
Colton Dunnagan - Ace Relocation Systems, Inc.
4:00 – 4:30 Wrap Up
4:45 – 5:30 Post Board Meeting – Open to membership
6:30 – 10:00 Closing Reception - "It's a Pajama Party" 
Dinner, Eats and Cash Bar
& Back Yard Games
(wear your Robe, Curlers,
Jammies, T-shirt and shorts.
Relax and enjoy!