Navigating the Slow Down in Claims
- associationworks
- May 30
- 2 min read
by ROBERT WRIGHT, Suddath Government Services
The moving industry, specifically the COD market, ebbs and flows with the housing market. There is currently an imbalance with the housing supply compared to the demand in this country. Below is a link from the U.S. Chamber of Commerce that explains the imbalance perfectly.
As far as the military moving goes, USTC’s attempt to implement the GHC has cause pent up demand, more customers to move themselves (PPM), and adjusted rates in DP3 causing many professional movers to pursue other lines of business such as commercial project, FF&E, National Account, etc. This program has thus far been a catastrophic failure so much so that the Army and Marine Corps have publicly pulled all of their servicemember’s shipments out of the program. In fact, as of 5/19/25 the Director of Personal Property at USTRANSCOM, Andy Dawson, was fired.
The industry received a memorandum from the Secretary of Defense, Pete Hegseth the following day (May 20th). Secretary Hegseth committed to accountability, fixing the DP3 rate issues (GHC economic price adjustments are part of the contract, make little impact, and have previously been implemented), and to do what is necessary to ensure that our servicemembers have access to quality movers this summer.
Full video posted here:
Regardless of these efforts, significant damage has been done to the amount of quality capacity within the industry. So much so that I believe that partnerships with quality repair companies will benefit each other more than ever. While the military moving season started slow, I’m anticipating the volume to increase as the pent-up demand releases.
My recommendation for repair firms would be to stand fast and be patient because the work is coming.
Comments