In 2027, CPPC will officially celebrate its 60th year! In honor of our “Diamond Anniversary”, we will begin a new monthly feature called “Diamonds from the Archive”… celebrating CPPC’s history, origins, archives and words of wisdom over the years from our vast knowledgebase of long-time members. We welcome your contributions! Please reach out to the CPPC if you have a story, photos or other historical tidbit to share. by DEBBIE MORALES, Metro Claims Service The Claims Preve

by JEFF SHELTON, CPPC Executive Director Last month I was invited to attend the American Trucking Association’s annual Moving & Storage Conference in Nashville. It was an opportunity to not only represent the CPPC, but also to learn a great deal about our industry and network with a broad range of movers and shakers (no pun intended!). The Moving & Storage Conference was held in conjunction with ATA’s larger international conference and trade show – which took over most of

Effective April 1, 2026, the ATA-MSC (American Trucking Association Moving & Storage Conference) will be implementing updates to the ATA-MSC Household Goods Dispute Settlement Program Rules . These changes address important administrative improvements for ATA-MSC staff while also responding to the difficulties movers and consumers have had with the current process. The changes to the rules are summarized below: Rule 3 : In the past, some arbitration requests included issues

by ROSE L. THAYER, Stars & Stripes Staff Writer Late last month, a bipartisan group of lawmakers on introduced a bill to hold private landlords of military family housing financially responsible for the health and safety of the homes they lease on military bases through enforceable standards. “Hundreds of thousands of military families are going without safe and decent housing,” Sen. Richard Blumenthal, D-Conn., said during a news conference with other senators, House mem

by JOANNE HART, Manning Claims Services Here is an excellent example of how AI (Artificial Intelligence – buzz word that is all around us these days) can be used as the ultimate diagnostic partner, turning repair firms into forensic analysts. In writing this article I realized that I was able to not only show an example of how we can use AI to assist us but also, I am able to share how my AI experience could shed some light on the cause of a furniture issue that may have baff

by ROBERT WRIGHT, Claims Director – Suddath Government Services Starting May 15, 2026 , all repair firms performing work for Department of War (DoW) Transportation Service Providers (TSPs) must comply with Cybersecurity Maturity Model Certification (CMMC) Level 1 requirements. By May 15, 2027 , these firms will need to meet CMMC Level 2 assessment requirements for any systems that process or store Federal Contract Information (FCI) [1] or Personally Identifiable Inform