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Trust in the Claims Process
by ROBERT CARTER, Adjuster for National Claims Services, Inc. There is much that can go wrong in the claims process. One of the issues...
13 minutes ago2 min read
A Sole Source Contract for Permanent Change of Station (PCS) Moves Puts Readiness at Risk
by Tim Helenthal Chairman & CEO @ National Van Lines I want to share some thoughts regarding the Defense Personal Property Program (DP3)...
7 days ago3 min read
DoD Fired Its Moving Company. What’s Next?
by COREY TITUS, MOAA Government Relations The Pentagon canceled its single-source moving contract with HomeSafe Alliance (HSA) on June...
Jul 163 min read
Claim Chargebacks
by PEGGY MONSON, Adjuster for National Claims Services, Inc. Claim chargebacks are a “hot topic” always and everywhere! The summer...
Jul 32 min read
The Growing Threat of AI-Generated Fake Receipts in Moving Claims
by KELLY ELLIS, VP Claims - Risk Strategies/UNIRISC With the rise of advanced AI tools like ChatGPT, the insurance industry is facing a...
Jul 22 min read
DoD Terminates HomeSafe Alliance Contract
On June 18th the DoD terminated HomeSafe Alliance LLC (HSA), the DoD HHGs contractor, for cause due to HSA's demonstrated inability to...
Jun 251 min read
Navigating the Slow Down in Claims
by ROBERT WRIGHT, Suddath Government Services The moving industry, specifically the COD market, ebbs and flows with the housing market....
May 302 min read
Loss in Value for Damaged Art
by HEATHER LOONEY, AM, ISA - Sunset Appraisal Service This can be the million-dollar question! People collect art that inspires them or...
May 13 min read
Pentagon’s Overhaul of Military Relocation Faces a Skeptical Moving Industry
by WYATT OLSON, Stars & Stripes Staff Writer The following story is being reprinted with the permission of Stars and Stripes, which...
Feb 264 min read
Setting Goals for the New Year
by THERESA MUELLER-RODAKS, Nelson Westerberg Happy New Year! I hope everyone has had the opportunity to take the time to step back and...
Feb 72 min read
Household Goods Descriptive Inventory
by ROBERT WRIGHT, Suddath Government Services A household goods descriptive inventory is a critical document that outlines the agreement...
Feb 71 min read
The Importance of Accurate Documentation in Moving & Storage Claims
by ROBERT WRIGHT, Suddath Government Services Moving and storage companies often face challenges when it comes to documenting inventory...
Nov 19, 20242 min read
Claims Management & Customer Service: Tackling Technology
by JESSICA ROGERS, Atlas World Group It’s Monday morning and your inbox is full, phone is ringing, and you have a meeting that starts in...
Oct 25, 20242 min read
Understanding the Difference Between Household Goods Mitigation & Remediation
By ROBERT WRIGHT, Suddath Government Services When it comes to moving household goods, two terms that are often used interchangeably are...
Oct 25, 20242 min read
Understanding Mold and Its Effects on Contents
by JAZMIN PELAYO, The Contents Company Mold can be seen as an elusive or even feared substance. So, to better understand how to identify...
Aug 5, 20243 min read
Surviving (and Thriving) During Peak Season
by JESSICA ROGERS, Atlas World Group Summer is in full swing and peak season for the moving and storage industry has begun! Temps are...
Jul 19, 20243 min read
Dealing With a Difficult Customer
by KELLY ELLIS, Risk Strategies/UNIRISC As we gear up for the busy 2024 summer moving season, we'll inevitably face various challenges...
May 18, 20242 min read
Elevating Customer Experience: A Guide to Seamless Household Goods Moves
by ROBERT WRIGHT, Suddath Government Services Moving to a new home is often listed as one of life's most stressful events, and it's not...
May 18, 20243 min read
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