Household Goods Descriptive Inventory

by ROBERT WRIGHT, Suddath Government Services

A household goods descriptive inventory is a critical document that outlines the agreement between the customer and the mover on the number and condition of items that the mover has taken into their care, custody, and control. One of the biggest challenges that movers face is liability exposure for missing items during a move. It is important to keep in mind that some customers may unknowingly have items delivered to detached garages, basements, or storage units, which can lead to claims being filed if the inventory number is not checked off as received.

While inventory stickers are designed to prevent damage to furniture, they may not always be strong enough, particularly in high-humidity environments, resulting in stickers falling off and items being delivered without any record of doing so. It is important for drivers to understand that customers are entitled to inventory items that were not checked off at the time of delivery. Drivers should also make a note of any items that were delivered with no number.

Educating drivers to note items that were delivered with no number would benefit both the customer and the moving company, as it would help to better account for all of the items delivered. Valuing missing cartons is one of the most challenging aspects of claims adjudication, and it is crucial that documenttation accounts for all items delivered and/or not delivered to better serve our customers. Let us do our part to ensure that all items are accounted for and that our customers are satisfied with our services.