GAO Report on Military Moves

The U.S. Government Accountability Office (GAO) has just published their report on the DOD’s management and oversight of the Global Household Goods Contract (GHC).

The Department of Defense (DOD) arranges for the worldwide movement and storage of about 300,000 personal property shipments of service members and their families each year, at an annual cost of approximately $2 billion. As a result of dissatisfaction with its relocation program, TRANSCOM awarded the GHC, worth up to $17.9 billion over approximately 9 years, to a single commercial move manager in November 2021.

However, DOD terminated the contract in June 2025 due to the contractor’s failure to perform services specified in the terms and conditions of the contract.

The House report accompanying a bill for the Service-member Quality of Life Improvement and National Defense Authorization Act for Fiscal Year 2025 included a provision for GAO to review DOD’s management and oversight of the GHC. This report (1) describes DOD’s implementation of the GHC and (2) assesses the extent to which DOD had the information needed to effectively oversee contract implementation.

> Read the full report here