The Importance of Accurate Documentation in Moving & Storage Claims

 by ROBERT WRIGHT, Suddath Government Services

Moving and storage companies often face challenges when it comes to documenting inventory during the delivery process. Customers may not check off all the items on the inventory or may claim that certain items are missing, even though they were delivered. This can lead to disputes and potentially result in the moving company paying for a claim that is not valid.

To avoid such situations, it is crucial to document the delivery process accurately. If any items were not checked off during the delivery process but were delivered, it is highly recommended that the crew documents the delivery documentation accordingly. For instance, they can use a format such as #247 pink bike DNC // No # pink bike delivered.

Accurate documentation is crucial to establish a clear chain of custody and enable the moving company to argue that the same number of items that did not check off were actually delivered. Remember, the customer can write whatever they want on the delivery documentation, but so can the driver.

Inaccurate or incomplete documentation can lead to disputes and potential financial losses for moving and storage companies. It is essential to train employees on the importance of accurate documentation and to have a standardized procedure in place for documenting inventory during the delivery process.

Furthermore, technology is commonly leveraged to improve the documentation process. Many moving and storage companies use mobile apps or software that allow crews to document inventory digitally during the delivery process.  It’s essential that the inventory app allows for crews to document no number items that were delivered and taking pictures of these items helps memorialize receipt.

In conclusion, accurate documentation is crucial in the moving and storage industry. It can help prevent disputes and potential financial losses for moving companies. By using standardized procedures and leveraging technology, moving and storage companies can improve the accuracy of documentation and streamline their processes.